Last updated: October 28, 2025
We take your privacy seriously here at Drakar Veil Forge. This isn't just legal jargon - it's our commitment to you.
Welcome to Drakar Veil Forge Hotel. Look, we get it - privacy policies can be a drag to read through. But this one matters because your trust matters to us.
We're a luxury mountain retreat nestled in Whistler, BC, and we've been hosting guests who value both exceptional experiences and their personal privacy. This policy explains what info we gather when you visit our site, book a room, or join us for a spa day, and more importantly, what we do (and don't do) with it.
By using our website or services, you're agreeing to the terms laid out here. If something doesn't sit right with you, we'd love to chat about it before you move forward.
When you book a room or reach out to us, we'll ask for things like:
Like most websites, we gather some technical stuff when you browse around:
Sometimes we'll get info from booking platforms, travel agencies, or our payment processors. We only work with partners who respect privacy as much as we do.
We're not in the business of hoarding data for no reason. Here's what we actually do with your information:
We won't use your personal info for anything sketchy or sell it to random companies looking to spam you. That's not our style.
We take security seriously around here. Your data is protected using industry-standard measures:
That said, no system is 100% foolproof. While we do everything we can to protect your information, we can't guarantee absolute security. If you notice anything suspicious, let us know immediately.
You've got rights when it comes to your personal information. Here's what you can do:
To exercise any of these rights, just reach out to us at reservations@drakarveilforge.info. We'll respond within 30 days.
As a Canadian business, we comply with PIPEDA (Personal Information Protection and Electronic Documents Act). You have the right to file a complaint with the Privacy Commissioner of Canada if you're not satisfied with how we handle your information.
Our website and services aren't directed at kids under 16. We don't knowingly collect personal information from children.
If you're a parent and realize your child has provided us with personal information, please contact us. We'll delete it promptly.
That said, we absolutely welcome families with children as guests! When you book on behalf of minors in your family, you're providing their information as their guardian.
Things change, and sometimes we'll need to update this privacy policy. When we do, we'll post the new version here and update the "Last updated" date at the top.
If we make any major changes that significantly affect how we handle your data, we'll notify you by email or through a prominent notice on our website.
We recommend checking back here occasionally to stay informed about how we're protecting your information.
If you've got questions about this privacy policy or how we handle your data, don't hesitate to reach out. We're here to help.
Drakar Veil Forge Hotel
2847 Blackcomb Way, Whistler, BC V8E 0X3, Canada
We'll do our best to respond to your inquiry within 2-3 business days.
We built Drakar Veil Forge on trust, craftsmanship, and genuine hospitality. Your privacy is part of that foundation. If you ever feel we're not living up to these commitments, please let us know. We're always looking to improve.